A Dedicated Service to the Maintenance
and Preservation of your Trees, Hedges
and Woodland on the Isle of Wight

What You Should Expect From Your Arborist

Below is a helpful checklist for you to use when appointing an Arborist to take care of your trees for you:

  • Public Liability Insurance (Some companies will not pay out unless the company has the relevant qualifications)
  • Qualifications – Your contractor should be able to tell you what qualifications they and their staff hold, and produce evidence of these on request. Most of these practical qualifications are issued by NPTC, Lantra, or City & Guilds.

The common practical qualifications to look for are:

CS30 – Chainsaw Maintenance and Cross Cutting

CS31 – Felling and Processing of Small Trees

CS38 – Climb Trees and Perform Aerial Rescue

CS39 – Use of a Chainsaw from Rope and Harness

CS41 – Aerial Rigging (For lowering sections of tree down on a rope)

They should also hold tickets for any plant on site, i.e.: Wood Chipper, Digger, MEWP (Mobile Elevated Work Platform or Cherry Picker)

There are many variations on these depending on which system was in use, and which awarding body was used, when the qualifications were obtained. The above list is not exhaustive of the qualifications available, however it should be enough to make sure you find a competent arborist.

  • Any equipment used for aerial tree work (as soon as you leave the floor) or any form of lifting or winching equipment should hold a current LOLER (Lifting Operations & Lifting Equipment Regulations) Certificates should be available to view on request.
  • Employers Liability Insurance – This should be in place regardless of whether their staff are self-employed “Sub Contractors” or fully employed. Certificates should be available to view on request.
  • Have they any Testimonials/References/Customer Comments from previous customers that you can see?
  • Are they a member of the “Buy with Confidence” Scheme with Trading Standards?
  • Do they work to British Standards BS3998? (British Standards for Tree Work Recommendations)
  • Quotations – Ensure you and the Arborist are satisfied you are discussing the same thing, get a copy of the quotation in writing, ensure everything you have asked for is included, along with any extras, such as: disposal of waste, equipment hire (Wood Chippers/Cherry Pickers etc.) and any taxes.
  • Ask how they are going to do the job – check they do have a good working knowledge and understanding of the task you are requesting.

And on the day of the works:

  • All Staff should be wearing appropriate Personal Protective Equipment (PPE). This should include Chainsaw Boots, Chainsaw Trousers, and Chainsaw Hat with Ear Defenders and Visor/Safety Glasses.
  • Climbers should be wearing an appropriate harness and rope, and be using them.
  • There should be a minimum of two staff during aerial tree works, with at least one of the ground staff holding an Aerial Rescue Qualification.
  • Hi Visibility Tops should be worn by staff on the ground so they remain visible at all times, but always when working on the road.
  • When working on the roadside, signs and cones should be used as appropriate for the situation.

We at Cross Country Services assure you we comply with the above at all times, often going above and beyond these minimum requirements, to ensure you peace of mind of our professional service.

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